Terms & Conditions

Article 1. Conditions with regards to Play&Gold


This regulation lays down the conditions of the Play-Gold-actions, organized by Proximus SA. Participants are expected to know these rules and have to unconditionally agree. No dispute in this regard shall be taken into account. The regulations are available on http://www.playandgold.be.


Article 2.  Conditions of participation


2.1    Play&Gold is reserved for Pay&Go customers and is therefore not available to customers with a subscription or a card from a partner.


2.2    Customers under 18 require authorization from their parents to take part in the campaign. If a minor participates in the contest, Proximus assumes this is with parental consent. If this consent cannot be proven the minor may be declined the right to participate in the contest and the allotment of his/her bonus and/or prize.


2.3   The ‘Play&Gold’ campaign only applies within Belgium and to natural persons residenting in Belgium.


2.4   To receive a participation code, the customer must recharge for at least € 15. The number of Play&Gold participation codes is limited to 8 codes per client, per calendar month.The Play&Gold participation code is valid for 1 month. Beyond that, it becomes unusable.


2.5   To participate in the game, the customer must connect to www.playandgold.be, enter his telephone number, his participation code and click on the button “Connect” or use the mobile application Play&Gold available on iOS and Android.


2.6   Proximus has the right to exclude any person, if one or more of the conditions aren’t respected or if the customer is trying to cheat or mislead to gain benefit from the game.


Article 3. Gift catalogue and gold coins


3.1 Customers can win gold coins through the collection game (see Article 4) via the Piratapult Championship (see Article 5) or via temporary promotional actions.


3.2 Gold coins can be exchanged for gifts, offered to another customer or can be used to buy Piratapult tickets in the mobile application to participate in the Piratapult contest.


3.3 The gift catalogue can be accessed by the client on the website after logging in on the homepage with his personal code and mobile phone number.


3.4 Some gifts, such as text messages and call minutes, will always be available in the prize catalogue. Other gifts have a limited stock and will be available as long as the supplies last.

3.5 Each gift is subject to its own specific conditions (validity, minimum purchase amount, ...). The customer can consult these conditions before making his choice by clicking on the gift itself. Any additional information will be provided in the confirmation email.


3.6 Gold coins can under no circumstances be exchanged for cash.


3.7 Proximus can, at any time, change the number of gold coins needed to obtain a specific gift; add or remove new gifts to/from the catalogue.


3.8 Customers may choose to exchange their gold coins or to save them for later. A customer has, at any time, access to the gift catalogue to consult the gifts.



Article 4. Collection game (excl. mobile application)


4.1   Each participant gets the chance to dig up a treasure, which corresponds to a fixed number of gold coins. With a recharge of €15, the customer receives 25 gold coins. A recharge of €25 is rewarded with 50 gold coins.


A.      25 gold coins can immediately be exchanged for the following network bonuses in the gift catalogue, only valid for national calls (to and from Belgium):

                                                             a.      5 minutes of free calls to any network, valid for 1 week.

                                                             b.      60 free SMSes to the Proximus network (MVNO’s excluded*), valid for 1 week.

                                                             c.      15 free SMSes to any network, valid for 1 week

                                                             d.      15 minutes of free calls to the Proximus network (MVNO’s excluded*), valid for 1 week.

                                                             e.      40 minutes of free calls to fixed lines, valid for 1 week.


B.      50 gold coins can immediately be exchanged for the following network bonuses in the gift catalogue, only valid for national calls (to and from Belgium):

                                                             a.      10 minutes of free calls to any network, valid for 1 week.

                                                             b.      120 free SMSes to the Proximus network (MVNO’s excluded*), valid for 1 week.

                                                             c.      30 free SMSes to any network, valid for 1 week

                                                             d.      30 minutes of free calls to the Proximus network (MVNO’s excluded*), valid for 1 week.

                                                             e.      80 minutes of free calls to fixed lines, valid for 1 week.


(*) Operators using the mobile network of a third operator, in this case Proximus (Scarlet, Toledo, Mobisud, MTV Mobile, Mobile Post, RSCA Mobile, ...)


4.2   If the customer opts for a network bonus, he must explicitly validate his bonus for it to be granted. The customer can choose another gift or choose to save up his gold coins.


4.3 According to predetermined intervals the customer will, during the collection game, also be able to dig up gifts, belonging to a collection. A complete collection will yield additional gold coins.



Article 5.  The Piratapult Championship (excl. mobile application)


A.      Course of the competition


5.1 Proximus also organizes a competition (the Piratapult Championship), which allows the customer to win additional gold coins as well as a ticket to the Piratapult finale.


5.2 To be able to participate in the Piratapult Championship, the customer first needs to dig up a Piratapult ticket during the collection game. This will occur every other time with a regular recharge, and every time with an automatic recharge or a recharge using 1-2-ring, 1-2-surf or 1-2-bank.


5.3   There are two ways to win instant gold coins during this contest:


a)       Attain a certain distance :

  • 600 meters or more: 5 gold coins
  • 1.100 meters or more: 50 gold coins
  • 1.300 meters or more: 500 gold coins


b)      One or multiple contacts with a turtle:

  • A green turtle: 2 gold coins
  • A red turtle: 10 gold coins


5.4   The competition consists of 3 consecutive attempts to launch a pirate as far as possible, hereby trying to hit one or more sea animals.


5.5   Each participant scoring 1.500 meters or more will immediately be registered in our winner’s database and will later be invited to the Piratapult finale where other prizes can be won (see point B).


5.6   A person can only participate in the Piratapult competition with one telephone number. In the case of participation with multiple Pay&Go cards, only the first card used during the competition period can be invited to the final.


5.7   Only the result of an active client; or a customer who is still a Proximus Pay&Go customer the day after the end of the competition period; is included in the competition results.


5.8    A valid and registered e-mail address is an additional requirement for the score to be included in the competition results.


5.9   All results are verified by an electronic test to detect fraud. If any kind of fraud is detected, the score will be discarded.


5.10           Any fraud, attempt at fraud, behaviour that does not comply with the contest rules or that goes against the spirit of the game (for example participation by means of a script, fictitious e-mail addresses, exploitation of a bug, … )will result in a total and definitive exclusion from the Play&Gold contest program and a total withdrawal of the gold coins balance.



B.      The Piratapult Final


5.11           The current competition runs from 04/03/2020 (00.01h) until 02/06/2020 (24.00h).

5.12           All participants who had their throw of 1.500 meters or more registered on the website or participants who obtained the best scores via the mobile application are invited to take part in the live Piratapult final.


5.13            If a participant has already participated in another Piratapult Final within the 18 months preceding this result, he cannot be invited a second time. In that case, his place will not be transferable to another person, nor will it be possible to send a replacer.


5.14           The Piratapult Final will be organized on a date and at a location that will be communicated to the winners by e-mail, the week following the end of the contest period.


5.15           At the start of the final, all the results will be put back to zero and the best players of the last contest period will compete for the best result.


5.16           During the Piratapult Final the following prizes can be won:

  • 1st prize: a travel voucher worth € 5 000
  • 2nd prize: a travel voucher worth € 2 000
  • 3rd and 4th prize: a travel voucher worth € 1 000
  • 5th  to 10th prize: a Proximus voucher of € 600
  • 11th to 30th prize: a Proximus voucher of € 500
  • 31st to 100th prize: a Proximus voucher of € 400


5.17           Proximus reserves the right to change, at any time, the location and the time of the final or organize this finale without prejudice for the customers.


5.18           If the winner does not respond to our attempts to contact him (by telephone and e-mail) during the week following the end of the contest or he isn't able to send a delegate to the final, he loses his right to win a prize.


5.19           The prizes are transferable but can under no circumstances be exchanged or converted into cash or other products.


5.20           Damage and faults which cannot normally be detected at the time of delivery must be reported to Proximus Customer Service within eight weeks of the delivery date.  Claims are only admissible if the contested products are in the same condition as when they were delivered. Claims relating to minimal differences, unavoidable faults, whether normal or technical, with respect to quality, colour differences, weight or the level of finishing of the items will not be considered.


5.21           The prizes are only guaranteed during the period and within the limits of the manufacturer's warranty. Material defects and manufacturing and/or assembly faults detected during this period and which could not reasonably have been detected during the initial eight-week period following the order date must be immediately reported to Proximus Customer Service, and in any case before the expiry of the warranty period. If the claim is justified, Proximus will replace or repair the items delivered or the faulty parts, without being liable for any other compensation.


5.22           Questions concerning undelivered items will only be followed up if the maximum delivery time of six weeks has been exceeded. No claims relating to undelivered gifts will be considered once the 10-week period following the receipt of confirmation of winning the prize has elapsed.



Article 6. Identification


6.1   The identity of the participant will be determined based on the information provided by the customer.


6.2   Proximus cannot be held responsible if the identification of a participant is impossible if this last one has provided erroneous or incomplete information.


6.3   The usage of a false identity (name, address, telephone number, email address) will lead to the exclusion of the participant.


6.4   Participants accept explicitly that their name will be published in case of a win, without this giving any right to compensation to the customer. 



Article 7. Responsibilities


7.1   Proximus is not responsible for eventual damage, physical injury, accidents or death following the winning of one or more prizes or the participation to the contest.


7.2   Proximus is not responsible for any direct or indirect damage caused by the usage of a prize won. The winner can direct his claim to the manufacturer of the product.


7.3   Proximus is not responsible for B-Post or other carrier services causing damage to the gift or the customer during the delivery of the prize. Any physical prize which has been damaged during transport must be refused on delivery. Damage must be reported within 48 hours to the free Proximus Customer Service on the number 6030.


7.4   If the prize won are tickets for a concert, movie or event, a cancellation doesn’t create a right for compensation by Proximus.


7.5   Proximus is not responsible if the contest needs to be changed, postponed or cancelled due reasons out of its control.


7.6   Proximus is not responsible for any technical issues of any nature even if this is causing a communication issue.


7.7   Participating includes the understanding and acceptance of the limitations of the internet by the customer, especially possible technical limitations and hazards. No complaint will be accepted regarding this point



Article 8. The mobile application Play&Gold


8.1 The Play&Gold codes can be used on the website (www.playandgold.be) or on the mobile application Play&Gold, based on the customer’s choice. The Play&Gold codes can nevertheless only be used once. A code which has been used on the mobile application will not be valid on the website and vice versa.


8.2 The rules of the collection game and of the Piratapult Championship on the mobile application differ from the above-mentioned articles 4 and 5 for the following points:


8.3 The collection game on the mobile application will not grant a fixed number of 25 or 50 gold coins but a variable number of coins based on the location chosen for the digging. An algorithm will nevertheless be in place to ensure each participant will receive an average amount of gold coins identical to the web version for several game rounds.


8.4 The collection game on the mobile application also entails a contest making it possible to win some extra prizes: 100 Proximus vouchers worth €500. These prizes can be won when discovering a treasure chest. The participants can use the “magical compass” to help them find the direction of the nearest treasure chest (based on the GPS location of the customer). This compass can be activated thanks to diamonds which can be found in the game as well.


 8.5 The Piratapult Championship on the mobile application will be available for each top-up of minimum €15.


8.6 When playing the Piratapult Championship, the participant will always be granted 2 and 10 gold coins when bouncing on the turtles but no reward will be attributed for the total of the achieved distance.


8.7 The participation to the Piratapult Final will not be open to players achieving 1.500 meters but according to the position of the players on the score board for the contest period. The number of players qualified for the final will be mentioned in the mobile application.


8.8 A Piratapult ticket must be used during the competition period in which this ticket was found or purchased (See 5.12 for the dates of the current competition period)


8.9 The companies Apple and Google are in no way liable for the organization of this contest.



Article 9. Privacy


All personal data provided by the participants will be stored in a Proximus database (Koning Albert II-laan 27 in 1030 Brussel). All data will be treated according to the law of 8 December 1992 regarding the protection of the private life. Data will be used for the contest or for future informative or commercial communications regarding Proximus products and services. Customers can contact the Proximus customer service free of charge to update, consult their personal information or to request to not receive any communication.



Article 10. Supervision 


10.1           Proximus will supervise the correct proceeding of the contest.


10.2           No information will be shared orally or by writing.



10.3           Complaints regarding this contest should be addressed to Proximus (Proximus nv, Koning Albert II-laan 27, 1030 Brussels) by writing within the 30 working days after the end of the contest.


10.4           The Court of Brussels is qualified to handle any disputes. This contest is subject to Belgian law.



All rights reserved, Proximus, 11/2019.